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Research Spotlight


Discovery and Dependency Mapping—CMDB/CMS: The Synergies Are There!

EMA-DDrogsethBy Dennis Drogseth, Vice President of Research, IT Megatrends, Analytics and CMDB Systems

Okay, I admit it. “Service modeling” is an awkward term, especially when you’re trying to frame three rather controversial acronyms in the same overall place:

  • Configuration management database (CMDB)
  • Configuration management system (CMS) – a more federated CMDB
  • Discovery and dependency mapping (DDM)

Nevertheless, that’s exactly what we did in EMA’s most recent research, “Service Modeling in the Age of Cloud and Containers.” We also put a strong focus on how AIOps and IT analytics more broadly intersect with service modeling for good or for ill. As the data in our webinar later this month will show, the goal was to establish a more holistic context for looking at the synergies and differences across all these areas.

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EMA Research: The State of IT Automation

EMA surveyed 400 IT professionals globally to understand the role that advanced technologies, such as automation and AI, play in the quality of services IT delivers to the enterprise. Not surprisingly, IT automation has a far-reaching impact across functions, offering benefits that are highly valued up and down the chain of command.

Get a free copy of the report



The Great Scheduler Migration

Disruption to IT Infrastructure Tools in the Wake of Digital Transformation and Application Modernization

Thursday, October 31 at 11 am Pacific | 2 pm Eastern

EMA conducted new research to get a truly global view of workload automation trends and enterprise-class WLA products.

Join Dan Twing, President and COO of EMA, for a webinar presentation that will explore the results of this research.

Learn more and register for webinar

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Enterprises Must Adapt Network Performance Management to Next-Generation Technology

Eighty-one percent of enterprises will increase their investments in network performance management (NPM) tools by 2021, according to EMA research.

These enterprises told us that they are primarily spending this money to close gaps in functionality and visibility. They also told us that network security, cloud, and software-defined networking (SDN) are major influences on their network management decision-making, which suggests that these technologies are contributing to those visibility gaps.

In this blog, EMA Research Director, Shamus McGillicuddy, looks at each of these trends in more detail.

Read the blog

Watch the on-demand webinar on this topic

In the News


Check out featured articles on topics including discovery and dependency mapping, enterprise service management, SD-WAN, and more, as well as EMA featured in the news on topics including workflow automation, hybrid WAN, networking monitoring, and more!



Founded in 1996, EMA is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help their clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals, and IT vendors at www.enterprisemanagement.com.

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