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Analyst Spotlight

Reinventing ITSM? It’s Not Going Away

by Dennis Drogseth, VP of Research, IT Megatrends, Analytics, and CMDB Systems

I must admit that the more I research IT service management (ITSM)—what it means, what its trends are, and what its future is—the more I feel like an explorer on a strikingly rich continent that, so far, the industry has either ignored or misunderstood. The brand-new data we just received in EMA (working with my cohort, Valerie O’Connell) is a case in point. Soon to be a webinar (on April 11), the data explores priorities in AI and analytics, automation, virtual agents, AI bots, and enterprise service management (ESM) initiatives globally, with 200 respondents in North America, 100 in Europe, and 100 in Asia.

Get new research on this topic | read the full article

Register for the “Automation, AI, and Analytics: Reinventing ITSM” webinar



EMA: Top 3 Report and Decision Guide for Security Analytics in 2019

Need help navigating the security analytics market? EMA Research's new "Security Analytics for Threat Detection and Breach Resolution in 2019" report and decision guide is for you.

Get free research



TLS 1.3: Expert Advice to Modernize Your Security and Decryption Practices

Date / Time: Wednesday, April 17 @ 10 am Pacific | 1 pm Eastern

The adoption of the newest version of TLS version 1.3 is a true game changer. If you are doing any kind of network data decryption (or even thinking about it), you can’t afford to miss this event.

Learn more & register



Network Engineering and Operations in the Multi-Cloud Era

This new EMA report is based on a survey of 250 enterprise IT decision-makers with direct involvement in their cloud networking strategy, and several one-on-one interviews with network architects and IT executives.

Get the report

Watch the on-demand webinar



AIOps, IT Analytics, and Business Performance: What’s Needed and What Works

Date / Time: Tuesday, April 23 @ 11 am Pacific | 2 pm Eastern

Amidst an industry cloud of confusion about what “AIOps” is and what it can do, this webinar will delineate a clear path to victory for business and IT stakeholders seeking to use machine learning to optimize the performance of critical business services.

Learn more & register



Check out featured articles on topics including reinventing ITSM, cloud connectivity, network monitoring, and more, as well as EMA featured in the news EMA featured in the news on topics including  clouds in crisis, Veriflow, Cloudify, F5-NGINX, and more!



Enterprise Management Associates

Founded in 1996, EMA is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help EMA's clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals, and IT vendors at www.enterprisemanagement.com.

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